IHOP-Franchise
There are only a few names in the restaurant industry that can claim a 50 year heritage, and the status of American icon. IHOP is one of those few because they have always focused on providing guests with good food, warm, genuine service and clean surroundings at a great value. The brand has been built upon the strength of the franchisees, vendor partners and dedicated IHOP employees. Today, with nearly universal awareness, IHOP is reenergized and is the talk of the family restaurant category.

HR Challenges in the Restaurant Business
Two years ago Geoff Trout opened two IHOP franchises and needed to quickly gain access to payroll, benefits administration and human resources as they ramped up to fully staff both restaurants. As a franchise owner Trout found, like many small company owners do, that navigating through the complicated issues of employee-related regulations and government compliance is a daunting proposition. Often, small and medium-sized companies have limited time and resources to dedicate to these complicated, but necessary tasks.

They realized that they would need help at this critical time putting a human resource infrastructure in place. They became quickly aware that it is unrealistic to think they had the internal expertise required to provide the best human resources practices to run the organization at the level they wanted. The company decided that outsourcing the entire human resource process would allow them to concentrate on customer service as well as growing their organization. That’s when Trout turned to PayStaff.

The Solution to HR Worries
After learning about the PayStaff solution for human resource outsourcing from their accounting firm, Trout decided to utilize PayStaff for its full-service HR package which includes not only payroll and benefit services but additionally access to professional human resource experts. By working with PayStaff, they now have access to a full HR team. PayStaff works closely with the IHOP management to minimize exposure to employee-related liability and risk, and also help ensure compliance with governmental rules and regulations.

“We recognized that as a start up company we were facing challenges when it came to implementing HR guidelines and policy. The Paystaff HR team has provided us with the training, toolsets (i.e. Employee Handbook) and guidance to feel confident in the areas of employee relations, risk management and compliance.” Geoff Trout comments. The PayStaff experts maintain continual contact to help ensure that all of the IHOP employees fully understand the policies and procedures in place. In fact, the HR consultants provide on site training at regular intervals to further support adherence to and awareness of the HR policies and guidelines in place.

The Reward of an HR outsourcer with trusted HR expertise
Geoff Trout is committed to maintaining a professional, productive and positive work environment. When you realize what it takes to run a business you quickly learn the value of having proper HR policies and procedures in place. “Without the professionalism, guidance and expertise of the PayStaff team, we couldn’t have been as focused on operating a successful IHOP franchise.” says Trout.